1) What delivery methods do you use?

Heavier packages are sent via Interlink Express courier. Lighter items are sent via Royal Mail 1st Class Recorded/Special Delivery or Royal Mail International .

2) How long will my items take to be delivered?

We aim to have your item with you within 2 working days from the date of purchase. Free delivery is a non-guaranteed service and although it usually takes 24 to 48hrs there is always a chance it may take longer. Items are sent 1st Class Recorded via Royal Mail, although this service is a 1-2 working day service, we can not be held responsible if your item should take longer due to an error on Royal Mails behalf. It is not un-heard of for 1st Class Items to still take more than 2 working days to be delivered.

Royal Mail International orders can take upto 15 working days this depends on customs and excise procedures for that country.

A tracking number for your order will be provided on request for items dispatched - simply email or call us for details specific to your parcel.

Should your parcel be delayed in the post, we must wait 15 working days from the dispatch of your item before a claim can be made for the lost parcel and a refund/replacement be issued.

3) What do you do about returns?

We understand some items are sometimes bought as presents, or some items do not fit, at MMA Factory we are more than happy to exchange or refund any item returned to us within 14 days of purchase. (this excludes mouthguards and compression shorts which are exempt from return for hygiene reasons) When returning an item to us we ask for the form below to be completed and returned to us via a recorded service. If you do not have access to a printer and can not print the form below, please return the item to us at the address shown below with a note stating clearly your order number, returns address and what action you would like us to take ie: swop for large or refund.

All returned goods must still have labels/tags on. If you take your tags off we can not accept the return.


For further details of our return's policy, please contact us.

sales@mmafactory.co.uk

4) Do you deliver to Europe/Worldwide?

We deliver to Europe and Worldwide - when checking out please select the appropriate delivery option to ensure a speedy service.  Any problems and/or questions regarding this service please contact us.